We strongly agree to your comments in your trail e-mail which explains the level of frustration you are having with our product and we accept the mistake is ours. This issue is escalated to our management and our quality team has examined this issue with very high priority.
Simultaneously, we have re-investigated the reason for such issue and we have enforced proper quality processes to ensure that such issues are not happening again. On the other hand, to make our guest happy, our management is offering you $15 of Menards gift card (as compensation) for all the inconvenience caused.
We promise you that we have taken a note of such unfortunate issue and we will make sure this is not repeating again. Can you please confirm that the below mentioned address is correct? So that we can process $15 Menards gift card as earliest as possible and close this issue.