FAQ’s for J Collection
Toe kick and legs:
Q: What toe kick matches the vanilla white cabinet?
A: We have a matching vanilla white toe kick, model number 310412248
Q: What is the minimum height clearance needed for this unit (legs in lowest position)?
A: Minimum height leg is 2 ½” (this is when the legs are in the fold down position)
Q: Does the listed height (94.5) include legs? Or is it cabinet only height? Can it be installed WITHOUT the legs?
A: Finished height of 94.5" including Leg, and it is not recommended to remove legs out of the cabinet.
Q: Thank you for the recommendations and info regarding what portion of the legs can be removed. I truly need to have information/ directions regarding how the legs can be completely removed
A: The Legs are pressed in and can be “POPPED” out with a flat screwdriver or a small pry bar. Note that some minor chipping may occur. We do not recommend removing the legs, damages that occur while removing legs are not covered under your warranty.
Q: How do you remove the adjustable legs?
A: We do not recommend removing the entire adjustable base from our cabinets and installing directly on the floor, as your doors, or drawers in this case, will not operate properly as it will tend to scrape the floor when opening. You may remove the adjustable portion of the leg, but not the base, which is doweled to the carcass.
Q: What is the adjustable height range on the leveller legs?
A: The legs are 2 ¼” H when in the folded position, they are a min of 3 ¾” H when unfolded and are 5 ½” H when adjusted to the maximum height.
Q: Are the legs easily removed?
A: No, they can be removed completely but it is not recommended. To remove you can use a flat heat screwdriver to pop the legs out as they are pressed in / dowelled however, chipping to the cabinet box may occur.
Q: Can I get this item without legs?
A: No, the cabinets cannot be ordered without the legs. The legs can be removed completely but it is not recommended. To remove you can use a flat heat screwdriver to pop the legs out as they are pressed in / dowelled however, chipping to the cabinet box may occur.
Q: What material are the legs?
A: The legs are made with a very durable PVC (plastic) material. They are strong enough to easily support any type of stone countertops including granite or quartz.
Q: Can this be mounted without using the fold-down legs; having the wood directly on a tile floor?
A: We do not recommend removing the entire adjustable base from our cabinets and installing directly on the floor, as your doors, or drawers in this case, will not operate properly as it will tend to scrape the floor when opening. You may remove the adjustable portion of the leg, but not the base, which is doweled to the carcase.
Q: Can you purchase additional legs separately?
A: No, the legs cannot be purchased separately.
Q: Are these legs meant to be exposed? Or you just put a toe kick on them?
A: No, these legs are not meant to be exposed. You can just put a toe kick on them.
Q: Do you have instructions for attaching the toe kick?
A: Yes, our base cabinets come with a pair of clips in a small bag on the inside of the cabinet. The clips insert into the pre-moulding sections on the front of the legs. The clips then hold the toe kicks in place as per below illustration.
Q: Is there any way we could add wheels to the bottom?
A: We do not sell cabinet with caster wheels. Our cabinets will come standard with adjustable legs. The legs can be removed completely but it is not recommended. To remove you can use a flat heat screwdriver to pop the legs out as they are pressed in / dowelled however, chipping to the cabinet box may occur.
Doors:
Q: Are the doors reversible?
A: Yes, the cabinet hinges on the right as a standard, however you can switch the hinge position before you drill the door for hardware.
Paint:
Q: Can this cabinet be painted another color?
A: No, our cabinets are not primed for paint, they come already painted in our off-white and gray colors using our hand-painted 8-steps process. Removing or adding paint to the product will void your warranty.
Q: Are the sides of the cabinets painted the same as the front?
A: No, the side are made of laminated particle board.
Q: What paint would color match these cabinets?
A: Our paint is proprietary to our product so there is no equivalent that we are able to recommend. However, most paint suppliers can easily color match paint if you bring a sample for them to match.
Q: Is this finished/painted on all 6 sides?
A: Yes, the doors are painted on all sides.
Q: What shade of white is ‘vanilla white’? Is it a true white?
A: Vanilla white is a rich tint of off-white. Samples are available through our website.
Q: Do the cabinets come in the dove grey?
A: No, they are not available in dove grey.
Q: I am looking to use this pantry in my kitchen with a new set of Hampton Bay Shaker. Is this the same colour white as Hampton Bay shaker collection?
A: We don’t carry samples of our competitor products to compare the White; Our Vanilla white is a rich tint of off white. Samples are available through our website.
Shelves:
Q: Are all of the shelves removable?
A: For base and wall cabinets the shelves are always adjustable / removable. For tall cabinets most shelves are adjustable / removable however, there are some fixed shelves to provide lateral stability to the tall units. Our tall cabinet specifications are on page 34 of our brochure at J Collection Brochure - J Collection.
Q: What is the vertical usable height of each drawer and of each of the upper stationary shelf spaces?
A: Our drawer boxes come in 3 heights 5” H, 10” H, 15” H. The vertical height is approx.. 2” less that the drawer box height. The usable height between fixed shelves depends on the cabinet configuration. Our specifications are available in our brochure at J Collection Brochure - J Collection
Q: Are rollout shelves available?
A: Roll out shelves are available for a number of our base and tall configurations, details are available in the specifications sections of our brochure at J Collection Brochure - J Collection
Q: What is the inside measurement of the depth of the shelf?
A: For wall and shallow base cabinets the inside measurement of a shelf would be 13” D, for standard base and tall cabinets the inside depth is 23”D.
Q: Can I buy it without shelves?
A: No, the shelves come standard, however you can remove most shelves. The exception are the fixed shelves on tall cabinets, these shelves provide structural integrity to the cabinets and cannot be removed. Details are available in the specifications sections of our brochure at J Collection Brochure - J Collection
Q: Are the shelves fixed?
A: For base and wall cabinets the shelves are always adjustable / removable. For tall cabinets most shelves are adjustable / removable however, there are some fixed shelves to provide lateral stability to the tall units. Our tall cabinet specifications are on page 34 of our brochure at J Collection Brochure - J Collection.
Q: How do I obtain an additional adjustable shelf?
A: Unfortunately, we do not sell shelves separately. However, you will likely find there are ample shelves in our wall, base and tall units.
Q: Are your shelves available in unfinished solid wood?
A: No, our shelves come matching the inside of the cabinet box.
Q: What does the top of the cabinet look like? Finished or unfinished?
A: Our cabinets are finished on both left and right sides only. The top and bottom of the cabinets are unfinished
Q: What are the inside dimensions of each drawer
A: Our drawers come in 5 widths, 15” (inside = 10 11/16), 18” (inside = 13 11/16”), 24” (inside = 20 11/16”), 30” (inside = 25 11/16) and 36” (inside = 31 11/16)
Weigh Limit:
Q: What is the weight limit for the microwave shelf?
A: weight limit for the microwave shelf is 350 lbs
Q: What is weight capacity of the drawers and of the stationary shelves?
A: Weight Capacity of each Drawer would be of 77lbs.
Q: What’s the maximum weight for oven shelf and microwave?
A: The weight capacity of our reinforced shelf is 330lbs.
Q: What is the weight limit for the pull-out shelves?
A: Weight limit for pull out shelves are rated for 55 pounds.
Q: How much weight can the floating shelves hold?
A: Our floating shelves can hold about 10 lbs.
Q: What is the weight limit for the sliding drawers?
A: The weight limit for the sliding drawers is 55lbs.
Q: How much weight can this 36x14 glass shelf handle?
A: It can handle about 10 lbs.
Glass:
Q: How transparent are the glass doors?
A: The glass is frosted; however, you can still see silhouettes through it.
Q: Can this be ordered with clear glass instead of the frosted glass?
A: Currently, we only offer the frosted glass.
Hinges & Slides:
Q: If I mount this flush with the ceiling, will the hinges open and close properly, and do they hold
The support the door to stay open? How do they then close?
A: It is recommended that wall cabinets are installed 1.5” from the ceiling.
Q: Can the doors be switched, where one door opens to the right and the other to the left?
A: Yes, the cabinets come hinges on the right as a standard, however you can switch the hinges positions before you drill the doors for hardware.
Q: Can you get replacement hinges for the j collection pantry cabinet?
A: Although we do not sell hinges or other parts separately, we do cover hinges under warranty. If you have an issue with a hinge you can request a replacement.
Q: Are the drawers soft close?
A: No, currently, only our doors are offered with soft close mechanism.
Q: The doors are not lined up correctly - how do you adjust the soft close doors?
A: The below images show how to adjust the hinges, if you need further assistance please advise and we will send you an instruction video
Handles
Q: Are the door handles included?
A: No, the door handles are not included.
Appliance cabinets:
MICROWAVE INQUIRY:
Q: What microwave are we supposed to use with your BMW30 unit? I bought this thinking the microwaves were somewhat universal in dimensions.
A: Our microwave cabinet will hold most standard microwaves with a trim kit. The microwave itself will be smaller in size and needs a trim kit to properly.
MICROWAVE/OVEN CABINET
Q: Will a wall oven/microwave oven combo unit work in this cabinet?
A: We have four configurations to accommodate most standard microwave / oven combination appliances. Specifications are available at J Collection Brochure - J Collection. It is important for you to check appliance dimensions prior to purchasing to ensure the appliances will fit into cabinets properly.
Q: Can you recommend a microwave that will work with your base microwave cabinet?
A: There are many options for microwaves that will fit, the first step would be to find a 30” trim kit (many brands will have options for these such as GE, Whirlpool, Panasonic etc). Once you decide of the trim kit, the specs available online under the trim kit will tell you the exact model of microwaves that will work with your trim kit. We are happy to help you with your design or simply double check that your appliances will fit correctly in the cabinets, this service is free of charge.
Mouldings and panels:
PANEL EDGES
Q: Are your cover panel finished on the sides or just the fronts?
A: Our panels are finished on all 6 sides, (both faces and the 4 edges).
BM89 INQUIRY:
Q: How is this molding attached so that it is flush with the cabinet not recessed like a toe-kick?
A: The base moulding is meant to be installed on a flat panel to create a furniture look, for example on the back and sides of an island. However, you can install it flush to the front of a cabinet by building a strip (raw wood or a filler piece can be used) under the toe kick area and the base moulding can attach to the front of the strip.
Q: Are J Collection panels edge-banded on all 4 sides? Second, is it available in a thicker option, say 3/4"?
A: Our panels are finished on all 6 sides; both faces and all 4 edges. The panels only come in 5/8” thickness.
Others:
Q: Hi who makes these cabinets?
A: We design and assemble our cabinets in the USA.
Q: Do the cabinets come already assembled? `
A: Yes, our cabinets will arrive assembled.
Q: Can these be custom ordered to any depth, such as 20in?
A: No, these products cannot be custom ordered.
Q: For the price I paid the quality should’ve been better. The quality is MDF not solid wood. It’s ridiculous to charge over $300 for this
A: It may surprise you to know that painted MDF doors are very similar price to solid painted maple. We use MDF has it prevents hairline fractures at the joint in doors, this means our doors will look great for years to come. We offer a limited warranty so if you have any issue with the quality of our products you are covered.
Q: Can J Collection panels be used as a dry erase board?
A: No, we would not recommend using markers on any product outside of an actual dry erase board. However, our designers have been able to incorporate dry erase boards and chalk boards into many spaces. We are happy to help you with your design free of charge.
Q: Are base cabinets stackable?
A: No, as our base cabinets come with legs and we do not recommend removing the legs you can not stack base cabinets. However, there are many other options to stack cabinets to create your desired effect. We are happy to help you with you design free of charge.
Q: Can a base window seat (or any other cabinet) be used as a platform under a washing machine and dryer?
A: No, this is not how cabinets are meant to be used. The only thing a washer / dryer can sit on (besides the floor) are pedestals that are purchased from the same appliance brand. The reason is they have special brackets to clip onto to prevent the machines from falling / tipping over and creating a safety hazard. We strongly advise against deviating from the appliance manufacturers safety recommendations.
Q: Can wall cabinets be used as a base cabinet with another wall stacked to achieve a built-in pantry look?
A: Yes, however, you will need to build up the bottom using raw materials to make a “toe kick” space as the cabinets can’t sit directly onto the floor. The recommended toe kick space is 4.5” H however you can make adjustments to that if your site conditions require it.
April 20th 2021
New questions:
Q: Where can I get the "feet" for this item as shown in one of the photos? (Need more info? – what photo? What configuration are they talking about?
A:
Q: What material are J Collection doors made of?
A: Our doors are made from MDF and painted using our 8 step process. MDF doors are similar in price to solid painted maple products, and we use it as it prevents hairline fractures of the joint in door. This means our doors will look great for years to come.
Q: Are J Collection cabinets available to view in all Home Depot stores?
A: No, J Collection is available online only. However, we are able to send you a sample color swatch free of charge. You can request samples through our website: samples
Q: Can J Collection base cabinets have drawers instead of shelves?
A: We have a selection of configurations that include pull out drawers as well as shelves. You can view all available options in our brochure (see page 25 – 28 for options showing pull out drawers)
Q: Is the particleboard sealed? I’m other words, will it off gas whatever toxins exist in the adhesive used? Also: what is used in the adhesives, paint, etc. I’m looking for green, low-to-no VOC options
A: Not every exposed area of particle board (furniture board) is sealed with edge banding. However, our products are CARB2 compliant.